This policy applies to all information collected or submitted on the Fuel Rats’ owned and operated websites, apps, IRC network, and any other devices and platforms.
Information We Collect
When creating an account you will be asked to enter an email address, in-game name, and a password.
We store information about your Fuel Rats rescues, drills, public chat messages, support tickets, and any Elite: Dangerous in-game data you give us such as the name of commanders or ships.
Instancing Problem Reports
In cooperation with Frontier Developments we have a programme where users of the Fuel Rats can voluntarily submit networking logs from Elite: Dangerous to help Frontier reduce problems with networking. These logs contain information about your operating system, game version, home networking setup, data sent between you and Frontier’s servers, and data sent between you and other players. If you submit a networking log, you agree to share this information with certain members of the Fuel Rats’ technical team, as well as Frontier’s networking team.
We use the information we collect to operate and improve our website, apps, and support.
We do not share personal information with outside parties except to the extent necessary to accomplish Fuel Rats’ functionality.
We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violation of our policies; or to protect our rights and property.
We may share information in response to an emergency if we believe it’s necessary to prevent imminent and serious bodily harm to a person.
We implement a variety of security measures to help keep your information secure. For instance, all communication with Fuel Rat applications and websites requires HTTPS. Passwords are hashed, not stored in plaintext, using industry-standard methods.
Accessing, changing, or deleting your information
You may disable your Fuel Rats account from your profile on fuelrats.com. Your profile will then be hidden from public view but will still be stored on our servers.
You may contact [email protected] to request a copy of all information stored about you, or to request a permanent deletion of all your data.
Deleted information may be kept in backups for up to 90 days. Backups are only accessed if needed for disaster recovery.
Children’s Online Privacy Protection Act Compliance
We never collect or maintain information at our website from those we know are under 13, individuals under the age of 13 may not create an account or otherwise access or use the services.
International Transfers of Information
Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used. All identifiable information collected by the Fuel Rats is stored in Germany and is subject to EU Data Protection regulations.